Tuesday, April 12, 2011
Letters in the post
The loveliest thing, a real letter in the post! Not a bill, or junk mail a real letter. This was from some wonderful guests who stayed in February and came via one of our UK based agents
‘‘Dear John and Michelle
I can’t believe that it is eight weeks since Michael and I returned from Mafia Island. In that time I have spent six of those weeks keeping and eye on an aged aunt in Plymouth whilst her carer went on holiday, as well as juggling bits of work courtesy of my laptop, mobile phone and passing homing pigeons. Michael went straight back to work with a week of high pressure meetings with colleagues from the UK and America plus consultants. Reality has a cruel way to bring you back to earth.
We have very pleasant memories of our stay at Ras Mbisi that will stay with us for a long time. One of our best, if not the best, holiday, ever thanks to you both and your team.
It has taken me eight weeks to get some pictures printed that I took of the guys on the boat when we visited ‘your’ desert islands. They aren’t the greatest photos on the world, as the bright sky tends to skew the exposure. But I did get enough prints so that there’s one each. That’s if they want them.
Also, as the car turned the corner from the Lodge we realized that we hadn’t said goodbye to Rama who had looked after us so well at meal times and also on the boat trips. He must have thought us very rude white trash, so do please send our apologies and could you give him the enclosed envelope as a thank you. (I/We never seem to get the tipping thing right.) This time we put it all in the tip box thinking that would share it all out fairly. But the looks on the guys faces when we left having seemingly given them nothing made us feel awful. So next time in Africa, or anywhere else non-European, we’ll do a mixture of individuals and tip boxes.
We have put the word round about Ras Mbisi and given the web link to a few friends so we are doing our PR bit too. I hope the rest of your season goes/went well and that the wedding event was a great success. Good luck with next season.
Warwick Square sends its regards as do we.
Peter and Michael’’
Just a note; the tip system here is a shared tip box, this was/is the staffs choice and they are very happy with the system, they also never expect tips. As all our staff are local most had never had jobs before let alone worked in the hospitality industry so until the first tips happened they had no idea they would get them as well as getting paid. They don’t take them for granted and know that if guests don’t get exceptional service there won’t be any tips. There is no need for any guest to feel they should tip directly (although if they want to then that is their choice – but please, be aware that there are many staff members behind the scenes that you rarely see but are just as responsible for making your stay as those you do see and interact with). By the by, the ‘look’ on the guys faces was sadness, they are always sorry to see nice guests go – but you should see the jigs of joy when the rare nightmare ones leave!!!!
The reference to Warwick Square was because they live just off it and I used to live just on it (long ago in my single, girl about London days), a fact discovered over cocktails at sundown.
The photo? That's Shungu Mbili, our 'desert' island, site of many a beach BBQ for our guests.